Teller

About the job

Job Description

• Processing of cash and cheque transactions, deposits and withdrawal, RMT transactions. Cash to be balanced and have zero cash shortages and overages to ensure daily functionalities are completed as per agreed timelines.

• Being the joint custodian of till cash with Branch Operations Manager/Operations and Service Manager/Head teller to ensure dual custody requirements are maintained.

• Ensure all teller transactions and other routine processing is done as per laid down operating procedures and central bank guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.

• Identify and initiate improvements to work, customer service, quality, work processes and organizational matters to contribute to business efficiency goals and act on ways to improve knowledge and skills.Carry out all branch administrative tasks with a high degree of accuracy.

• Initiate improvements to work processes to contribute to business efficiency goals.

• Conform to the standards/policies of RAKBANK

• Maintains awareness of the branch Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption

• Officiate as Branch Operations Representative/ Head Teller as and when required as outlined on the Job Description of the respective role.

• Manage and optimize cash management to ensure operational efficiency while officiating as Head Teller

• Identify and act on ways to improve knowledge and skills as required to assist in the smooth operation of the department.

• Perform department's tasks as instructed by the Line Manager to support the smooth operation of the department and ensures adherence to department's policy, procedures, standards, reporting requirements, and relevant regulatory and statutory requirements whilst always complying with the staff code of conduct and ensure that RAKBANK's positive image is presented to customers through excellent customer service and unparalleled quality.

• Maintain awareness of the department's business continuity plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.

• Perform assigned operational tasks and ensure adherence to timescales and high degree of accuracy whilst providing excellent customer service and adhering to all appropriate process and procedures and enables department to achieve high performance standards without compromising on quality

• The role involves resolving routine, well-defined issues using established procedures. Solutions are typically straightforward and can be implemented immediately.

• Engages in structured, routine interactions with internal departments and external parties to exchange information, clarify facts, coordinate tasks, and resolve recurring issues

• Functions within the framework and boundaries of the Banks policies as well as the overall organization and governance frameworks.

• Authorised to take decisions as per the approved Delegation Matrix.

• Behavioural Competencies: Fostering teamwork, building collaborating relationships conceptual thinking

• Functional Competencies: Thoroughness, attention to communication, technical expertise and initiative

… more

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About the company

RAKBANK

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Banking

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1001-5000 employees

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We’re RAKBANK.

Banking should feel simple. Human. Helpful. So that’s the kind we build.

Since 1976, we’ve been helping people and businesses across the UAE grow with confidence, giving them the tools, the support, and the trust to make things happen.

We started as a community bank and grew into one of the country’s most dynamic financial institutions. What’s never changed is our belief that banking should work for people, not the other way around.

Today, we’re leading a new chapter, one that combines smart digital innovation with genuine human connection. We call it digital with a human touch.

We serve customers across every segment through our Personal Banking Group (PBG), Business Banking Group (BBG), and Wholesale Banking Group (WBG). As the UAE’s go-to SME bank, we’re helping thousands of businesses grow and thrive with seamless, digital-first banking.

Our group also includes Skiply, the region’s leading school payments app; Protego, our next-generation insurance aggregator; and RAK Insurance, one of the UAE’s most trusted insurers, together creating an ecosystem that makes life simpler and safer for our customers.

From empowering entrepreneurs and SMEs to launching the UAE’s first crypto brokerage for retail customers and our own AI-powered digital assistant, we’re shaping the future of banking while keeping the heart of it the same: people.

RAKBANK — Digital With a Human Touch.