Human Resources Manager (F&B Operations)

About the job

About Forka

Forka is a premier Food & Beverage holding company dedicated to building, operating, and scaling exceptional hospitality brands. We drive growth across three core pillars: managing our own high-performing restaurant venues, strategically investing in emerging F&B concepts, and providing elite operational consulting to external clients.

Role Overview

Transforming restaurant operations and opening new venues is incredibly challenging work that puts immense pressure on frontline staff. We are looking for a highly capable Human Resources Manager who balances strict administrative precision with profound emotional intelligence (EQ).

In this role, you will manage the full 360-degree HR lifecycle for our group. More importantly, you will act as the emotional anchor for our restaurant teams—guiding staff through periods of rapid change, resolving operational friction, and ensuring our people feel supported, heard, and valued as we implement new standards across our venues.

Key Responsibilities

1. Employee Relations & Change Management (The EQ Focus)

• Act as a trusted advisor and mediator for frontline restaurant staff (BOH and FOH) during stressful new venue openings or operational turnarounds.

• Manage employee grievances, interpersonal conflicts, and cultural resistance with high empathy, patience, and emotional intelligence.

• Foster a positive, inclusive, and highly motivated company culture that bridges the gap between the corporate office and the restaurant floor.

2. 360° HR Operations & Administration (The Logic Focus)

• Manage the complete employee lifecycle from onboarding and visa processing to performance evaluations and offboarding.

• Ensure all HR administrative processes—including payroll data entry, leave management, and attendance tracking—are executed flawlessly.

• Maintain absolute compliance with local labor laws (e.g., MOHRE regulations), occupational health standards, and internal corporate policies.

• Build and maintain organized digital and physical employee records, ensuring audit-ready HR documentation at all times.

3. Talent Acquisition & Workforce Planning

• Drive the end-to-end recruitment process for both corporate roles and high-volume F&B frontline staff (waiters, line cooks, managers).

• Coordinate with operations teams to ensure new restaurants are fully staffed, trained, and legally compliant well ahead of launch dates.

• Develop strong retention strategies to reduce the high turnover rates traditionally seen in the F&B industry.

Requirements

• Experience: 3–5+ years of comprehensive HR Generalist or HR Management experience, specifically within the Food & Beverage, hospitality, or retail sectors.

• Emotional Intelligence: Demonstrated ability to handle high-stress situations, de-escalate conflicts, and guide employees through organizational change with empathy and firmness.

• Technical HR Knowledge: Strong practical understanding of full-cycle HR operations (HR 360) and local labor laws.

• Administrative Excellence: Highly organized with exceptional attention to detail in handling contracts, payroll inputs, and compliance paperwork.

• Communication: Exceptional verbal and written communication skills; ability to connect with everyone from executive leadership to entry-level kitchen staff. (Bilingual in English/Arabic is a strong advantage).

Why Join Forka?

You will be the heartbeat of a rapidly growing F&B portfolio, with the autonomy to build an employer brand that truly puts people first. We offer a competitive salary, career growth, and the opportunity to shape the culture of multiple exciting hospitality concepts.

How to Apply:

If you are an HR professional who is as comfortable managing complex payroll data as you are coaching a stressed restaurant manager, we want to meet you.

Please send your CV and a brief introduction to: info@forka.com

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